Contact
One address, three languages, and a reply inside the day with something useful in it.
Write once, in whichever of the three languages you think in. Whoever answers is the person who would arrange it.
Enquire →How to reach us
Four ways of asking the same thing, and none of them is a ticket queue. Whichever you pick is read by the people who would do the work.
In writing
concierge@stellumgroup.com What we would rather have. It lets you say the whole thing once, and it leaves both of us something to refer back to.
By telephone
+39 000 000 0000For what is quicker said than written, or already under way. If nobody answers, we call back the same day.
On WhatsApp
+39 000 000 0000For a short question, a photograph, or a document on its way somewhere. Read during the same hours the telephone is answered.
On Telegram
@stellumconcierge The same again, where it is the app you already keep. Useful abroad, where a number goes into roaming and a handle does not.
When we answer
08:00 – 21:00 CET
Italian hours, seven days. Outside them an enquiry is read the same evening and answered the next morning — not on Monday.
In which language
English · Italiano · Русский
Whichever you wrote in. The person who holds the file works in it too, so nothing is translated on the way through.
What to tell us
What you want done
In your own words, not ours. A house on Como for August and someone to run it is a brief; working out which of the five services that takes is our job, not yours.
When it has to happen
A date, or the date after which it stops being useful. Most of what we arrange has a lead time, and the honest answer to some of it is that a week is not enough.
What you would rather not handle
Which parts you want to decide and which you want simply done. That line is the whole mandate, and it is better drawn at the start than assumed later.
Request a Consultation
Tell us what you need. Our concierge team responds within 24 hours.
- Emailconcierge@stellumgroup.com
- Telephone+39 000 000 0000
- WhatsApp+39 000 000 0000
- Telegram@stellumconcierge
What happens after you write
The same day
A named person confirms we have it, and asks the two or three questions your message left open. There is no form to fill in first.
Within 24 hours
A reply with something in it: what we would do, what it turns on, and where we think the difficulty is. Not an acknowledgement.
Then a proposal
What we would do, who does it and what it costs, with the commissions and the exclusions beside it. Nothing is committed until you say so.
And one name
If it goes ahead, the person you have been writing to stays on the file — through however many of the five services it turns out to take.
